Date of Birth: 1993-03-31
Language Spoken: ENGLISH, TWI AND SIGN LANGUAGE
Currently working as a website Administrator/Editor for a reputable Media House and still looking for any IT & Administration position in a suitable and Ambitious Company in Ghana to widen my career experience while I help build the success of the company with my name on the list of Heroes.
Summary of Skills & Experience
A competent IT professional, Office Administration and Customer service/Public relations personnel with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working front line helping clients colleagues resolve complex IT issues with a quick learning Ability.
Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to development of best practice, procedures and policies within a company.
Experienced in a good customer service relations
PERSONAL SKILLS, COMPETENCIES AND CAPABILITIES
Three years-plus hands on experience in providing exceptional customer service, Office Administration, IT Technical support and resolving clients’ issues.
Highly skilled in good communications, Customer Services & Public Relations
Proficient in using computers and other office equipment
Installing and configuring computer hardware, operating systems and applications.
Monitoring and maintaining computer systems and networks.
Great attention and excellent insight to details and ability to work in a fast environment
Strong ability to handle pressure
Repairing of Laptops and Desktops.
Setting up new user accounts and dealing with password issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Ability to configure and troubleshoot Windows Server 2008.
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Operating Linux and Max OS.
Conducting electrical safety checks on computer equipment.
Domain Names setups in Windows Server.
Dealing with password issues and creating backups.
AREA OF EXPERIENCE
Microsoft Server Administration
Installing & Configuring of Windows/Operating Systems
Fast Typing Skills
Configuring and Troubleshooting Windows Active Directory
Configuring & Troubleshooting Server 2008 Networking Infrastructure
Diagnosing/Repairing Of Hardware &technical faults
Linux Fundamentals & Administration
Networking & troubleshooting Networking.
Worker And client Communication Skills
Front Desk/Desktop support
Experience In Microsoft Office Suit
Online Research Skills
Texting and evaluating new Technology
:IPMC Professional Diploma in Microsoft Certified IT Professional (MCITP)
:IPMC Professional in Hardware & Networking Engineering. (A+ & N+ ESSENTIALS CERTIFICATION)
IPMC IT COLLEDGE Dansoman – Accra
(MCITP- WINDOWS SERVER 2008 R2 ADMINISTRATION & LINUNS ADMINISTRATION)
IPMCE IT COLLEDGE Dansoman – Accra
(HARDWARE & NETWORK ENGINEERING& LINUS FUNDAMENTALS, CERTIFICATE OF ACHIEVEMENT)
ERNEST COMPUTERS Akim Asene – Oda
(SECRETARIASHIP & FILE MANAGEMENT WITH BASICS IN HARDWARE)
SAINT FRANCES SHS, Akim Oda
2008 – 2012
RESBYTARIAN JHS Akim Asene – Oda
At Media Force, achieved the first trainee to gain administrators password of a website on my second day of training and to have office administration rites (training of other workers sharing my opinions on IT issues) on my second week
(9 Days Corporate Marketing & Public Relation) - Enterprise Life Assurance Ltd.
Achieved the youngest sales representative to join the corporate marketing group
August 2015 – To Date MEDIA FORCE GHANA (OMEGA CHOICE GLOBAL)
Kokomlemle (Adjacent King David Hotel)
Position & Experience, (Website Administrator/Webmaster)
Administration & Managing Website, Data Entry Personnel, Receptionist and also Help in computer configurations & Troubleshooting.
Entering of data onto the websites and enabling post as an administrator, editing and making sure posts are good before it goes online, helping solve internet issues for users outside and training of new workers, solving and answering of internet challenges questions on the sites through phones and online for users.
Handling online money transactions and satisfying client companies
Having a live chat with user’s online, giving assistance and guidance to help solve IT challenges on the site.
Composing of emails, drafting of proposals and contacting companies to gain services contract for the office
Sept. 2014 To April 2015 - DAVCOS VENTURES
Position & Experience, (IT Personnel – Attachment)
Hardware & Technical support, Repairing & Diagnosing of Laptops and Desktops, Networking Offices on contract bases with the company to gain experience
May 2013 To June 2014 - CARDINAL BROKERS (Enterprise Life Assurance)
Mr. Mensah – Dansoman
Position & Experience, (Sales Representative)
Official Sales Representative for Enterprise Life Assurance Ltd and also the young personnel working with the Enterprise Life Headquarters; Meeting and serving clients with life assurance policies, Leading group to take a presentation for companies on behalf of the Enterprise Office, Solving and explaining issues to clients and companies.
Printing and Picking of statements From Head Quarters,
Data entry of Forms, Help troubleshoot office computers and printers.
May 2012 To April 2013 - ERNEST COMPUTER SYSTEMS
Akim Asene – Oda, Eastern Region
Position & Experience, (Shop Manager - Secretariat)
Secretary, Financial Management and Personal Assistant to the Manager;
Typing of documents, printing and keeping of data and records, Servicing & Troubleshooting computer problems for clients & Schools.